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Payment
Options
All
prices listed are in Canadian (CDN) funds. RiverRun accepts VISA,
MasterCard and American Express. River Run also accepts certified
cheques and bank or postal money orders.
 
Verified
by VISA
Verified by Visa is an exciting new improvement in online shopping
security. It gives you added confidence that you are the only person
who can use your VISA card to make online purchases at participating
online merchants. Once you activate your card no one can use your
Visa number at participating e-tailers, including our Web store,
without your password. Through a simple checkout process, Verified
by Visa confirms your identity when you make purchases at participating
online stores. It's convenient and it works with your existing Visa
card. All you have to do is register just once with the financial
institution that issued your card and create your own password and
Personal Assurance Message. You can complete the registration form
on our Web store during checkout. To activate Verified by Visa or
to learn more, visit http://www.visa.ca/verified/consumer/index.cfm
Payment
Schedule by Phone
If
you book your rafting trip by calling 1-800-267-8504 50% of the
cost of your trip will be due 15 days after you book your adventure.
The balance of the trip cost is due 30 days prior to your rafting
date. Please remember that all cheques must be certified.
Payment
Schedule Online
If you book your rafting trip online, full payment will be required.
Purchasing
Online
RiverRun Whitewater Resort is a Certified
Internet Secure Merchant. Internet Secure Inc. has been approved
by the top five Canadian banks to provide secure, online, real-time
credit card processing for certified Internet merchants. When we
ask for your credit card information, you will be in a fully secure
area of the Internet Secure Web site. RiverRun Whitewater Resort
does not, at any time, see your credit card information. Credit
card transactions and approvals, are performed entirely within the
secure environment provided by our online commerce partner, Internet
Secure.
After
You Book
Once you have completed your purchase, you will receive an e-mail
confirming your order. The e-mail will include your sales order
number and a summary of your purchases. RiverRun will contact you
to confirm your booking date and an official receipt and trip itinerary
will be mailed to you, separate from your order. Use the official
receipt for any and future correspondance with RiverRun.
Contact
and Service Information
You can contact RiverRun by calling 1-800-267-8504 for reservations.
Our office number is 613-646-2501
You can reach us by email at info@riverrunners.com
Cancellation
and Refund Policy
Guests
who cancel their trip will receive a full refund if a written cancellation
is received 30 days prior to their trip. If the trip is cancelled
less than 30 days prior to the trip, refunds and alternate dates
will not be available. RiverRun reserves the right to alter any
trip course, equipment or location without refund.
Privacy
Policy
RiverRun
Whitewater Resort does not collect or store any personal infomation
about you.
Cancellation
Insurance
Cancellation
Insurance is available at an extra cost and is optional. Prices
are listed on our rates page.
Guests who have purchased cancellation insurance may cancel up to
24 hours prior to trip departure for medical reasons. A doctor's
note may be requested. Refunds will not be provided, however, an
alternate rafting date will be planned and booked.
Medical
Protection
To
add medical protection to your booking, please add the following
costs. GST will be charged on top of the medical protection fee.
Day Trip - $4
Packages - $6
Kayak Courses - $10
Guests who cancel
their trip due to a medical issue can book an alternate rafting
date or may receive a gift certificate for use later in the 2004
rafting season. |
