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Hi there,
Not sure if this is the right place to send this, I just wanted to thank you guys for a really awesome experience. This summer was my fourth visit to RiverRun, and it was by far the best. We came up on July 3-5 and did two trips in the 6-man rafts. We had Graham on the first day and Stef on the second day. Both were beyond fantastic. Graham was funny and really informative -- he knows a lot about the water and is just a really nice guy. Stef gave us by FAR the most "high adventure" experience to date. I have had Stef twice before and he never fails to deliver an amazing day. I was THRILLED when I saw that he would be our guide on the second day!
I think what makes your staff so great is that they manage to make you feel totally safe in the knowledge that they've done this a million times before, while at the same time they seem so excited to be out there rafting, it doesn't feel like they're "working". They are also all incredibly client-focused, which is so hard to find these days. Keep up the good hiring!
This year my mother came rafting for the first time she was TERRIFIED and thoroughly convinced she was the oldest person ever to go rafting in the history of the world (until Graham told her how old Norm, the guide, is!). Anyways, she asked me on the car ride home whether I would go back with her THIS August!
I also wanted to thank you for allowing us to keep our cabin for a few extra hours on the Sunday. We brought our new baby for the first time and it was really helpful for her grandmothers to be able to let her nap in the cabin while we rafted on the second day.
Like I said, this was my fourth time up but the first time I've written in to compliment you guys. It was definitely an amazing weekend and I'm sure I'll be back for a fifth time next year (maybe sooner if we really do come up again in August).
Jessica Katz
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